Custom Design Policy
Custom Apparel
1) Artwork Design
Because all of our work is custom designed we will email you to get ideas, colors, logos, phrases, sizes, etc. A digital proof will be designed for your approval after payment is made and cleared. If you have a logo, please email us the high resolution photo. If we have any questions about your order, we will contact you. We will send your proof via email to you within 4-6 business days. We do NOT email proofs on pre-design items.
2) Proofreading
Once you receive a proof you are required to proofread the ENTIRE design, including the correct spelling of names, words, dates, numbers, etc. We are not responsible for any errors on final product once you approve the final proof. Changes to the product after production begins including color, text, type or any other element are subject to additional charges.
3) Production & Payment
We require that 100% of your order must be paid before we start on your order.
Your order will go to production on the next available business day in the order it is placed.
4) Quantity
Once your payment is made and order is approved, your order goes into production, therefore if your quantity changes notify us at once, if your supplies have not been ordered there will be no additional charges and your invoice will be credited for the difference. If your supplies have been ordered and paid for then you are responsible for the difference in the supplies.
5) Refunds
Because of the personalized nature of custom work, orders are non-refundable. If there is an error on our part, we will reprint your order at no additional charge. Unfortunately, we do not refund or allow returns for any other reason.
6) Cancellations
We understand that there may be a need to cancel your order. Please contact us as soon as possible if this happens. If your order has NOT gone into production, you are only responsible for a 20% cancellation fee, which goes towards design fees, and any products ( shirts, glitter, embellishments, ink, etc) purchased for your order. If your order has gone into production your order will be printed per the original order unless otherwise stated and/or negotiated by the designer. 'In Production' means if your item has incurred initial printing. We will offer you a credit for the difference that you may use at a later date and under no circumstance do we offer any type of refunds.
7) Delivery
We do NOT allow pick up for any orders so ALL orders will be shipped and are subject to shipping fees.
8) Rush Service
Rush service is an additional amount on top of the shipping charge.
If you have any questions, please ASK before placing your order info@tailynmade.com
Standard Production schedule for orders are approx. 15-20 business days. This is once your payment has been received and proof has been approved. Production does not always take that long however we do have other orders and to ensure the quality of your product we need to allot sufficient time. If you need an item rushed please email me info@tailynmade.com extra shipping charges applies.
9) Workmanship
As these are HAND CRAFTED pieces of work and you may notice slight imperfections, this is NORMAL and we will NOT reprint the order after they are sent out. Please note for the hats that the sample picture you see on our website of predesigned items, you will not receive exactly what's on the website. These are hand made, therefore each item will vary. The shirts and caps are inspected several times before they are shipped.
10) Turn Around Times
These are estimates ONLY. We can not guarantee the production time but will try to meet the estimated time frames set.
Turn A Round times does NOT include shipping times. Approx.15-20 business days.
Business Days consist of Monday-Friday ONLY. We do not work on holidays.
11) Exchange Policy
We do NOT exchange any Tailyn Made custom design products due to the custom nature of the products.
We will not Reprint, Exchange or Refund for the following reasons:
a) FIT: If you receive your product and it does not fit properly you will be responsible for re-purchasing.
b) Dislike Design: Your design work PROOF must be approved by YOU before the print will take place.
c) Wear & Tear: We will not reprint the garment due to the natural wear and tear of clothing. Follow your care instructions & hang tags. If you accidentally wash your garment wrong and it is destroyed we will NOT replace it.